Booking Terms & Conditions

All of our courses will be held at our new State of the Art premises in Fenton, Stoke on Trent.

Payment Terms:
Course fees are payable at the time of booking.
We reserve the right to refuse attendance on the course if payment is not received before the course date.

Delegate Substitution:
Nominated substitutes are acceptable at any time before the course. No charge will be made for this providing there is no change to the course or date.

Cancellations by you:
Should you need to cancel your booking your cancellation must be received in writing at least 14 days before the event.
A full refund will be made for any fees paid.
We are unable to process a refund for cancellations received less than 14 days before the event.

Cancellations by us:
Should it be necessary due to reasons beyond our control to cancel an event then our liability is limited to a full refund of the event fee paid.

Transferring Course Dates by you:
Should you need to transfer your booking date you will need to contact us in writing at least 14 days prior to the event.
Within this period we will be able to rearrange your course date. We are unable to change your date when notice is received less than 14 days prior to the event.

Missed Sessions:
If you have booked on to one of our courses (For Example Pottery Day Course – 5 weeks) and miss a session then this session can not be refunded or transferred to another course of the same type.

Course Suitability:
Whilst we are happy to offer advice for each course, which is for guidance only, it remains the responsibility of the delegate to decide whether a course is deemed suitable for them.
All bookings are taken subject to these conditions.

Photography Disclaimer:
Please note that on occasion photography and/or filming may take place during a course, workshop or event and material from this may be used publicly for marketing or social media purposes.
Parents/carers of children are required to complete a photography disclaimer form – please speak to a member of staff regarding this.

Ceramic Firings:
Please allow 4-6 weeks for your work to be fired following your course, we will be in touch via email to inform you when the work is ready.
Please also note that with any type of ceramics, there is always a risk that your item might not make it through the firing process.

Collections & Deliveries:
We advise that all ceramics created during one of our courses or events should be collected to avoid damage.
We can dispatch your items with APC but do advise that this is at your own risk.
Please note that we are only able to save your ceramic pieces for three months from your course/event date.

Gift Cards:
Our gift cards are valid for 12 months from the date stated on the voucher (after this date the voucher is no longer valid).
You can redeem your voucher online with the voucher number against the specified course.
Booking the course is subject to availability and we recommend booking your place as soon as possible.
Details of the course, age recommendations, and duration are a guide only and are subject to change.
Our gift vouchers cannot be exchanged for cash and are non-refundable.

Love Clay offers a comprehensive programme of courses and workshops covering many aspects of ceramics which is aimed at attracting audiences ranging from the complete beginner to professionals.
Many of our courses are useful to teachers and tutors working in primary/secondary and further education.
We take time to select the most knowledgeable and respected hosts to present our courses and workshops.
Where possible, we aim to keep our group sizes as small as possible to enable you to get the most from your time here.
For certain courses, lunch will be provided and with prior notice, we can accommodate any special dietary requirements.

Details of local accommodation can be found by visiting www.visitstoke.co.uk or alternatively, we can offer advice. Stoke on Trent railway station is just a maximum of ten minutes away from our premises.